If no mobile key is present, please reach out to one of your office or community administrators to request a new key.Ģ) Check your Mobile Access configuration settings. If you're running into issues with your mobile key not performing reliably, please verify the following:ġ) You're logged into your Genea mobile key app account, and there is a valid mobile key in your app keychain. This button can be pressed when within proximity of a Genea enabled reader in order to unlock a door or gate. Located in the bottom right-hand corner of the Genea mobile app is a round blue button with a key in it's center. Therefore from time-to-time it may be necessary to re-launch the Genea App. Periodically a phone's Operating System may close down apps that are not being actively used, including the Genea app. IMPORTANT NOTE: In order to utilize Twist & Go without having to unlock your phone, the Genea app must be running in the background on your mobile device. If locations are not enabled, the Genea app will be unable to connect and communicate with a reader in order to grant the user access.
#Genea actimeter android#
With the Android 6 (Marshmallow) OS and higher OS versions, Google requires users to enable their location permission in order to retrieve the bluetooth address of a door or gate reader.
Why do I need to enable locations for my Genea app? If your device has an Oreo or older OS version, make sure your locating method/mode is set to ' High Accuracy' under your phone's location settings. Also, confirm that Twist & Go has been set to ON under the ' Settings' tab in your Genea app. Make sure you have ' Bluetooth' and ' Locations' enabled under your phone settings in order for the Genea app to work seamlessly. The motion is similar to turning a door knob. To use the Twist & Go feature, twist your device within 6 feet / 2 meters from the reader. Reader configuration can be confirmed by your office or community administrator(s). Twist & Go functionality is only available on readers that have been configured to accept this unlock method. LG G7 - Settings > Share & Connect > NFC > Tap & Pay > Settings (top right button) = SIM card // Android system (HCE). Samsung S9 - Settings > Connections > NFC > Advanced settings (top right button) > Change NFC Processing Method = SE SIM Card // Android operating system. Because there are so many different type of Android devices, where you find your app settings will depend upon your specific device model. On some Android devices you may need to change a NFC setting in order for the Genea app to work correctly.
What to Do When Tap to Unlock Doesn't Work The front side of your phone will not work in all cases since the NFC chip is located on the backside of most devices. UNLOCK TIP: For greater Tap reliability, light up your phone screen, and hold the back side of your phone parallel against the reader. On Android devices you can 'Tap' via NFC or Bluetooth Smart, depending on your office or community reader capabilities. Tap functionality works similar to how an access card is used - by physically touching your mobile device to the reader. There are three ways Android users can use their Genea mobile app to unlock gates and doors around their offices or communities.
#Genea actimeter how to#
If you use an Android device, review the following information to learn how to use your Genea mobile key, and how to improve app reliability. The Genea mobile app is available for both iOS and Android devices.
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